Culture: Turning Teams into Shock Absorbers
When people can speak candidly without fear, bad news travels quickly—exactly what resilience demands. Celebrate the messenger of tough facts. How do you reward constructive honesty before problems turn costly?
Culture: Turning Teams into Shock Absorbers
Mentorship strengthens judgment, and cross-training prevents single points of failure. One retail COO paired store managers for swap weeks; resilience rose as teams learned each other’s playbooks. Who can you cross-train this month?